Refund Policy

Last updated: February 20, 2026

We want you to be happy with your purchase. Since we sell digital products that are delivered instantly, our refund policy is designed to be fair to both you and us.

1. Digital Products — General Rule

All sales of digital products are final once the product has been downloaded or the download link has been accessed. Due to the nature of digital goods, we cannot accept returns.

2. When We Will Issue a Refund

We will provide a full refund if:

The product was not delivered — you paid but never received the download link or email
Duplicate purchase — you accidentally bought the same product twice
Technical issue on our end — you were charged but the order was not processed

3. When We Cannot Issue a Refund

You have already downloaded or accessed the product
You simply changed your mind after purchase
You claim the product "wasn't what you expected" after downloading it

4. EU / EEA Customers

Under the EU Digital Content Directive, you have the right to withdraw from a digital purchase within 14 days — unless you have expressly consented to the delivery of digital content and acknowledged that you lose your right of withdrawal once the content is accessed. By proceeding with purchase and download, you consent to immediate delivery and waive the 14-day withdrawal right.

5. Free Kit

The free version of the kit is provided at no cost. No refund is applicable.

6. How to Request a Refund

Email us with the following details:

Your order email address
A description of the issue
Any relevant screenshots

We will respond within 48 hours and process approved refunds within 5–10 business days.

Refund requests: support@dollaboy.com

7. Partner Commissions and Refunds

If a refund is issued on an order that generated a partner commission, the corresponding commission will be reversed. Partners will see the adjustment in their dashboard.